TOTAL QUALITY MANAGEMENT AND ITS APPLICATIONS IN 7UP BOTTLING COMPANY
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- NGN 3000
Abstract
This study was carried out on Total Quality Management and its application in 7UP Bottling Company. The study employed a descriptive survey design. The population of the research comprises the staff of 7up Bottling Company (Aba Branch). The sample size constituted fifteen (15) personnel from 7up Bottling Company. The researcher made use of questionnaires and interviews as an instrument for collecting data for the study. The questionnaires were personally delivered to the staff of 7up Bottling Company, Aba and collected personally by the researcher. The researcher used largely qualitative approach in analyzing the data. It was discovered that, management are finding it difficult to raise money in the support of ensuring Total Quality Management (TQM), thus, by organizing seminars and training of employees on how to use quality management methods in order to ensure quality. It was recommended that the management should have seminars or training for the employees on how to use quality management methods (tools) in order to ensure quality and also the employees should be encourage to accept this education and training in the company.
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